Privacy Policy

Last Updated: 14 January 2026

1. Introduction

Welcome to InfAI  ("we", "our", "us"). We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.infai.tech (the "Website").

Our Details:

  • InfAI  Name: InfAI LTD

  • Registered Address: Kilbladen, Leazes Lane, Hexham, NE463AZ

  • Company Number: 16840408

  • Contact Email: hei@infai.tech

2. Information We Collect

We may collect and process the following personal data about you:

Information You Provide

  • Name and contact details (email address, phone number)

  • Information submitted through contact forms or newsletter signups

  • Any other information you choose to provide when communicating with us

Information We Collect Automatically

  • Technical information, including IP address, browser type, and version

  • Information about your visit, including pages viewed, time spent on pages

  • Cookies and similar tracking technologies (see our Cookie Policy below)

3. How We Use Your Information

We process your personal data for the following purposes:

  • To provide our services: To respond to your inquiries and provide the information you request

  • Marketing communications: To send you updates, newsletters, and promotional materials (with your consent)

  • Website improvement: To analyse how visitors use our Website and improve functionality

  • Legal compliance: To comply with legal obligations and protect our legal rights

Legal Basis for Processing

Under UK GDPR, we process your data based on:

  • Consent: When you sign up for newsletters or contact forms

  • Legitimate interests: For website analytics and business operations

  • Legal obligation: When required by law

  • Contract: When necessary to fulfil a service you've requested

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Service providers: Third-party companies that help us operate our Website [e.g., hosting providers, email marketing platforms, analytics services]

  • Legal requirements: When required by law or to protect our rights

  • Business transfers: In connection with any merger, sale, or acquisition of our company

Third-party services we use:

  • Google Analytics 

  • Mailchimp

  • Scaleway

5. International Data Transfers

Some of our service providers may be located outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the UK authorities

  • Transfer to countries with adequacy decisions

  • Other lawful transfer mechanisms

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Contact inquiries: [e.g., 2 years after last contact]

  • Marketing subscribers: Until you unsubscribe

  • Website analytics: [e.g., 26 months in aggregated form]

7. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access: Request copies of your personal data

  • Right to rectification: Request correction of inaccurate data

  • Right to erasure: Request deletion of your data ("right to be forgotten")

  • Right to restrict processing: Request limitation on how we use your data

  • Right to data portability: Receive your data in a portable format

  • Right to object: Object to processing based on legitimate interests

  • Right to withdraw consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at hei@infai.tech

8. Cookies

Our Website uses cookies to improve your experience. Cookies are small text files stored on your device.

Types of Cookies We Use

  • Essential cookies: Required for the Website to function

  • Analytics cookies: Help us understand how visitors use our site [e.g., Google Analytics]

  • Marketing cookies: Used to deliver relevant advertisements [if applicable]

You can control cookies through your browser settings. However, disabling cookies may affect Website functionality.

For more information, see our detailed [Cookie Policy].

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Website is not intended for children under 16. We do not knowingly collect data from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when changes were last made. We encourage you to review this policy periodically.

12. Contact Us and Complaints

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Email: hei@infai.tech

If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO Contact Details:
 Website: https://ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner's Office, Wythenshawe, Manchester M90 1QE